FAQ's - Neulogic.com

FAQ's

Frequently Asked Questions

Welcome to the Frequently Asked Questions section of our site. We have created this knowledgebase from experience with existing and prospective clients.

If you find that are questions you have which are not answered in our FAQ’s, please use the form at the end of each section to submit them. We will answer you directly via email, but would also like to consider adding them to the site.

Business Questions Functional Questions Process Questions Maintenance & Support Questions Technical Questions

Can I keep my current domain name?

Yes. Your implementation team will make all of the arrangements for this transition. This more ...

Can I use Neuance for my Intranet?

Yes.Intranets are powerful tools for the workplace environment. Organizing everything that more ...

Can I work with my own design firm?

Yes. A number of Neuance clients have chosen to work with their own graphic designers in the course more ...

Can Neuance provide access to online giving?

Yes. Neuance provides for secure online giving via secured credit card transactions through our more ...

Does Neuance require any independent hosting arrangements?

No. Neuance has been designed and implemented as an ASP (Application Service Provider) more ...

How long does it take to complete a Neuance web presence?

Depending on the level of site complexity and your needs, the following timelines are more ...

What happens to my email services?

You have two choices with regard to your ongoing email services. You may continue with your current more ...

What software do I need for Neuance?

Neuance is a Web-based application. In other words all you need to build your Web site is access to more ...

What type of contract is required?

The standard contract for a Neuance is one year with discounts for two or three year more ...

What type of documentation and training are available?

Neuance provides complete online documentation to all users through the User Administration Screen. more ...

What type of ongoing support do you offer?

Once a Neuance site is launched, we are always there to support your ongoing efforts. We more ...

Who is Neulogic?

Neulogic is the developer of Neuance and a pioneer in the field of Web site management and more ...

Can I add or delete pages?

Yes. Neuance provides comprehensive control of all site aspects, including the ability to add, more ...

Can I build forms?

Yes. Neuance allows you to build forms into your Web site whenever and wherever you more ...

Can I change the site navigation?

Yes. Within Neuance there is unlimited ability to modify the site architecture or navigation. more ...

Can I link to other sites?

Yes. You can create any external links you desire, at any time, on any page, by simply more ...

Can I place documents in the site to be downloaded?

Yes. The ability to add documents to your Web site for download is virtually unfettered. Using more ...

What browsers is Neuance compatible with?

Neuance is accessed using Internet Explorer 6.0+ on a PC. You cannot currently access the more ...

What software do I need for Neuance?

Neuance is a Web-based application. In other words all you need to build your Web site is access to more ...

What types of media elements can I add to a Neuance site?

Neuance allows for the inclusion of text, images, forms, links, graphics, downloadable documents or more ...

Will I have access to usage statistics for my Web site?

Yes. As part of the annual subscription agreement, all Neuance clients have password protected on more ...

Can I get assistance in finding pictures for my site?

Yes. During, or after, the process of creating your site, our implementation team can provide more ...

How long does it take to complete a Neuance web presence?

Depending on the level of site complexity and your needs, the following timelines are more ...

Can I keep my current domain name?

Yes. Your implementation team will make all of the arrangements for this transition. This more ...

What browsers is Neuance compatible with?

Neuance is accessed using Internet Explorer 6.0+ on a PC. You cannot currently access the more ...

What happens to my email services?

You have two choices with regard to your ongoing email services. You may continue with your current more ...

What type of documentation and training are available?

Neuance provides complete online documentation to all users through the User Administration Screen. more ...

What type of ongoing support do you offer?

Once a Neuance site is launched, we are always there to support your ongoing efforts. We more ...

Will I have access to usage statistics for my Web site?

Yes. As part of the annual subscription agreement, all Neuance clients have password protected on more ...

Can I keep my current domain name?

Yes. Your implementation team will make all of the arrangements for this transition. This more ...

What browsers is Neuance compatible with?

Neuance is accessed using Internet Explorer 6.0+ on a PC. You cannot currently access the more ...

Will I have access to usage statistics for my Web site?

Yes. As part of the annual subscription agreement, all Neuance clients have password protected on more ...

Contact Neulogic

Phone:
570-517-3500

Helpdesk Phone:
800-597-6949

Helpdesk Email:
helpdesk@stellarfinancial.com